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Privacy and Cookies Policy

INTRODUCTION

  1. Here, this policy explains how 96in (which we’ll call ‘we’, ‘us’, and ‘our’) handles privacy and cookie rules for the website and its related services.
  2. We can store personal information like your name or email. This data will be secured in electronic or paper files to manage your account, send you marketing messages, or meet legal requirements.
  3. This privacy and cookie policy tells you how we collect, use, and store any personal information you give us or that we gather from you.

Agreeing to Our Privacy and Cookie Policy

  1. When you share your information with us in any way, like by mail, phone, email, or by signing up on our website using a device, you agree to our Privacy and Cookie Policy. Accepting this gives permission to us, our team, partners, and associates to use your personal data.
  2. Make sure to read the policy page carefully, It can help you to understand how we collect, store, use, and share your information.

Amendments to this Privacy and Cookie Policy

  1. We can change this Privacy and Cookie Policy when needed. Any changes will start right away once we post the new version on the website. We will show the date when the updated policy starts. Please check the website often to see if there are any changes to this policy.

What Information We May Collect About You

At our company, we gather and use different kinds of information about you. Here’s what we might collect:

  1. Non-Personal Information:

When you visit our website, we might automatically collect and store information that doesn’t identify who you are. This could include things like the type of browser and computer you’re using, the website you came from, how many times you visit, how long you stay, and which pages you view on our site. We use this information to understand how people use our website and to make it better.

  1. Personal Information:

If you opt to open an account with us, we may require more detailed information about you. This include:

a) Contact Information: Your first and last name, date of birth, gender, home address, email, IP address, and phone numbers.

b) Financial Information: Details like your billing information, payment card details, and records of transactions you make through our website.

c) Public Information: Information available from public sources, like the Electoral Register or court records. We may combine this with what you’ve shared to check your credit, confirm your identity, and prevent fraud or money laundering.

d) Mandatory Information: Other required details that we may ask for when you apply to open an account with us.

e) Credit Agency Information: Information we might get from credit scoring agencies to help us assess your application.

  1. Usage Data:  

We may also collect information about how you use our services, including:

a) Visit Details: Information about your visits to our services, like traffic data, location data, and IP address.

b) Technical Information: We need details about the devices you use to access our services.

c) Communication Records: Any correspondence you’ve had with us by writing, phone, email, or other forms.

d) Account Activity: Your betting, payments, and other account transactions, which we review to help improve our services.

e) Cookies: Information about how you use our services and certain third-party websites from cookies stored on your device.

  1. Call Recording:

We may record phone calls, including those related to betting or customer service, to help with training, quality control, and resolving disputes quickly.

Here’s why we use your information:

a) Managing Your Account: It includes setting up, running, and taking care of your account.

b) Checking Details: To confirm your age, identity, and application details. This includes getting information from other places, like banks or credit agencies.

c) Providing Services: To give you access to our betting services.

d) Processing Payments: To handle your transactions through your bank.

e) Answering Questions: To respond to any questions you have about a transaction you made with us.

f) Following Rules: To enforce our Client Agreement and other rules, including our Terms and Conditions for using our website.

g) Following the Law: To meet our legal responsibilities.

h) Investigating Issues: To look into any suspected illegal, dishonest, or wrong activity related to using our website. This includes reporting crimes like money laundering or fraud.

i) Improving Services: To make our customer service better and more personalized.

j) Sharing News: To keep you updated about future events, offers, and promotions through SMS, email, phone, and mail.

k) Doing Research: To carry out customer research, analysis, and testing.

l) Managing Risk: To help with credit ratings and risk management.

m) Fixing Problems: To diagnose system issues and manage the website.

n) Fulfilling Obligations: To do anything else needed to keep our promises to you.

Sharing Your Information with Third Parties

Sometimes, we may need to share your information with third parties for different reasons. Here are some examples of when we might share your information:

  1. Credit Checks: We might share your information with credit reference agencies to check your details. These companies might help with things like protection against fraud, checking credit risks, etc.
  2. Verifying Information: We might give your information to other companies to make sure it’s accurate.
  3. Debt Collection: If you don’t pay us what you owe, we might share your information with debt collectors.
  4. Legal Help: If we need to protect our legal rights, we might share your information with lawyers.
  5. Legal Requirements: We might have to share your information if the law requires us to, especially if there’s suspected illegal, dishonest, or improper activity on the website, or to report a crime like money laundering or fraud.

Also, if 96in or most of its assets are bought by another company, all the personal data we have might be transferred to that new company as part of the deal.

Checking with Credit Agencies

  • We might check your information with credit reference agencies and fraud prevention agencies. We use this information to make decisions about credit, confirm your identity, manage your accounts, keep your records accurate, find out where you are, collect any money you owe us, and stop crime, fraud, and money laundering.

Marketing

  • Sometimes, we might send you special offers, event updates, or other promotions about our services that you might like. We won’t share your information with outside companies for marketing. We may contact you by email, SMS, mail, or phone. If you don’t want to receive these messages anymore, you can opt-out at any time. Just click the link in our marketing emails, and we’ll stop sending them to you as soon as possible.

Moving Your Information to Other Countries

We do business in many countries, some of which may not be where you live. Your information might be sent to and stored in another country for things like payment processing and support services. We will do our best to keep your information safe and follow this privacy policy. By giving us your personal information, you agree that we can move, store, and use your information in countries outside of your own.

Device Monitoring and Cookies

To help prevent fraud, we may collect information about the device you use to access our services. This might include your device’s IP address, memory, and operating system, but this information doesn’t personally identify you.

When you use our services or visit certain websites, we might collect information about you, including your personal details and cookies. We use cookies to understand how you use our website, like which pages you visit, how often, and where you came from. This helps us figure out which parts of the site are popular and how to improve it. Cookies also let us customize the site to match your preferences and recognize you when you come back, keeping you logged in if you leave and return.

Most browsers accept cookies automatically, but you can change your settings to refuse them if you want. Just remember, if you do this, some parts of our website might not work properly. If you don’t refuse cookies, our system will use them when you visit the website.

Here are some types of cookies we use:

a) Visitor Identification Cookies: These help us recognize you when you visit the site again and help us tracking how you use it.

b) Tracking Cookies: These help keep you logged in and link your site usage with your transactions to make your experience better.

c) Customization Cookies: These recognize you as a returning visitor and allow us to customize your experience.

d) Testing Cookies: These are used to test different content on the site and see how well it works in helping visitors do things like register.

e) Analytical Cookies: These collect information on how people use our site, which we use to improve it.

By using our website, you agree to let us store cookies on your browser and computer. Please note that other companies on our website might also use cookies, but we don’t control how they use them.

Keeping Your Information Safe

  1. We care a lot about keeping your personal information safe. To do this, we have set up special security measures to protect your data from being accidentally or unlawfully destroyed, lost, changed, shared without permission, or accessed by someone who shouldn’t have it. We also make sure that all payment transactions are protected with strong encryption using SSL technology.
  2. Even though we do everything we can to protect your data, it’s important to know that sending information over the internet isn’t always 100% secure. This means we can’t completely promise that your personal information will be safe when you send it to our website. But once we get your data, we have strict rules and security steps in place to stop anyone from getting to it without permission. So, be careful when sending us your personal information and know that you are doing it at your own risk.

Links to Other Websites

Our website might have links to other websites that you might find helpful. These websites are run by other companies, not by us, so they don’t follow our privacy rules. We can’t promise that your information will be safe on these other websites. We’re not responsible for what these other companies do with your information.

Accessing Your Personal Information

If you want to see the personal information we have about you, you can ask for a copy. This request should be in writing. We might charge a small fee to cover the cost of giving you this information.

Keeping and Getting Rid of Your Information

We keep your personal information only as long as we need it to provide you with our products and services, or as long as the law requires. In some cases, like for responsible gambling, we might need to keep your information for a longer time.

When we don’t need your personal information anymore, we make sure to get rid of it safely. We use methods like shredding to prevent anyone from accessing your information without permission.